Shipping Terms, Legal Pages & Conditions
Refund Policy _
Dear customer, in order to prevent any fraud, we will return the order amount only to the credit card, bank account or PayPal account used when your order was placed. The refund process can take up to two (2) weeks after we receive the product/s.
Please note that for orders outside the EU, customs duties and sales taxes are non-refundable.
Shipping Policy _
All deliveries are made with
- Free Shipping for any orders above €100,00
- For Orders up to €100,00 the shipping cost is €5,00
- Free Shipping for any orders above €180,00
- For Orders up to €180,00 the shipping cost is €18,50
- Free Shipping for any orders above €200,00
- For Orders up to €200,00 the shipping cost is €23,50
Each order can take up to three (2) working days to be dispatched.
- Our Return Policy: You have the right to return your order within seven (7) days from the date you receive your products. Please note that we are not able to offer free returns or exchanges. You can choose any shipment method when returning products to us, but the cost is your responsibility to ensure that the products return to us in their original condition.
- Lost packages in the return process: We are not responsible for any packages lost in the return shipping, therefore we recommend that you send us an e-mail with the tracking number.
- Faulty or Incorrect products: In the rare case that you receive a faulty or an incorrect product, please send us a photograph with the product that you received and we will inform you about the return of the product and the dispatch of the right one.
- Our Exchange Policy: In order to exchange a product that you ordered, you will have to return it (please check our Return Policy stated above) and purchase a new one.
For any inquiries, please contact us here:
phone: +30 2107298636